Shipping Policy Order Receipt and Confirmation Upon receiving your order and full payment, we will email to you a confirmation of your order. As such, kindly provide us with a valid email address. Order Processing All normal orders are processed and handed to our delivery partner within 24 hours upon order confirmation. Orders requiring custom embroidery are processed and shipped within 3 days upon confirmation. During peak periods, more time may be required to process your orders. However, we will do our best to limit the delay to 48 hours. Shipping Cost Shipping Costs Free Shipping West Malaysia RM8 – East Malaysia RM15 – Nationwide (Malaysia) FREE RM200 & above For international deliveries, please note that customs and/or import duties and taxes may apply depending on the destination country and order value. Where duties and/or taxes apply, our delivery partner will contact** you to advise the amount. Such duties and/or taxes are to be borne by you. **Please ensure the contact details (i.e. mobile/ phone number and email) provided are valid. In addition, orders placed during peak seasons (e.g. festivities, celebrations, or sales season), do expect some delays as our courier partners may experience high parcel volumes. Tracking As soon as your order is handed over to our delivery partner, we will email to you a link to track your order.